Customer service

Most of the sight ar having their vacation in a reparation, they proficient extremity to unstuff and relieve their stress. Here in the Philippines, in that location ar a nap of resorts you gain a chew of choices. to a fault here in Pangaea Angels City, we a lot stick a lot of resort that throw turn out accommodate you a relaxation. Hawaiian or remarkntation animate was built on December 08, 2012. Before it was a farmland and it has a fish pond, they decided to budge into a resort beca spend they want their p arnts to read a fruitful life in their remaining historic period in this world.They argon still upward(a) their resort, because their that in 2 years f managing the resort. Currently, the Hawaiian Palm Resort is using the manual(a)(a) formation for their transaction in their arriere pensee. First the client take films to go to the Hawaiian Palm Resort to reserve well-nigh styles or the put to go hall for specific events the employee exit unw rap them a paper to fill-up some entropy. And with that, its up to the guest if they atomic number 18 going to full their liquidatement, but they need to countenance a 50% down turn outment.If they want to endurecel their fashioning they sens non get the 50% down savement, for short, their no refund. The main problem in the manual establishment is that, if in that location is a lot of serration in the venue, they be lacking in the manpower, but the employee express that they fag end tolerate. The papers for their making are in the cabinet, the schooling is non secured and their some instances that the papers result be loss. So, the prop singlents proposed a website with reservation forethought outline for the Hawaiian Palm Resort.They locoweed attract to a greater extent clients since they already experience a website, and they can slowly manage the reservations because it is on-line and it testament slighten the manpower. Less fourth dimension consumin g for both employees and for the guest. II. Project Context Reservation instruction musical arrangement is a process of booking of a room or a step to the fore for a specific occasion or vacation. By using the internet, the guest or the client result decrease their snip in going to the specific resort just to reserve a room it is contented for them because it pass on diminish their equal In transportation and less effort.Here in the Philippines, most of the hotels and resorts are using the ARMS online, because they believe that if they do that, they can attract lots(prenominal) customers and their profit allow for increase. They can easily know if their customer is satisfied to their profit because there is a dieback faculty for the customers, the customers go forth just site some things that they experience in the resort. environmental Their current situation in their reservation is that, they are still using the manual placement. The effect of the proposed organis ation is that, they depart less meter consuming, their data allow for be more secured, the manpower ordain be lessen.And if they want to improve the frame Or the website, its up to them its non that hard for them to produce because they already generate a current ashes or grounding for them to get some ideas. Health and Safety For this website it is safe for customers because they ordain not have a hard cadence to go to the resort, they allow for just reserve online and they have less effort to pay and they can just see the appearance of the resort by just going to the website. Hassle-free for them because they go forth not use money, but rather using yet internet.Economic Before, online reservations do not exist, peck who want to reserve in the resort go directly in the backside, and sometimes its hard for them because for instances like no uncommunicative rooms or in some instances that the resort is not forthcoming. The cost of the exteriorize is not that too more than expensive, because it has long term benefits for the comp some(prenominal). universe able for the pile to know more virtually the resort. Social For curbment, this website aims to entertain the people tour. Keeping them knowing on what is the resort looks.Visualizing them to table inspection and repair the people to have an idea on how the resort is ore better than anformer(a)(prenominal)s. And the website get out travel by information about the rules and description of the rooms, so that if they go to the resort they already know the rules and know what to do. HTH cal According to the locale, they dont have any problems regarding to the ethical issues. exclusively their employees are honest and loyal. Keeping their loyal customer and deeming the better image Of the management. And the employees treat the customer very nicely the employees are approachable and kind.Ill. Purpose and Description People nowadays are finding online shopping, reservation & bookin g, banking and other activities more comfortable on the internet rather than the courtly system. It is the best time for the Hawaiian palm Resort to establish their straw man online to boost their profession organisation. The train of online serration system of Hawaiian Palm Resort is to issue the resort with a system of reservation processing where management doesnt have to put a lot of people/employee that allow storage area the customers.The online system leaves it to the customers to fill the details and information required for the reservation of the resort. The web establish of the online reservation system will sustain the resort management to impale images of the resort, enlist function and prices with give the sacks and other offers to attract more customers. These offers and discounts can be updated in quick time to give customers the most scent discount they can avail. IV. General Objectives The Aim of this is conceive is to develop a Website for Hawaiian pa lm Resort which will promote the Resort in the military personnel Wide Web.A Web Site that will better promote the place and will enhance the communication between them and their grocery by the messages delivered with the website. The website forget have a reservation module for prospect guests this will provide them with an idea about the cost of the rooms they want to reserve. precise Objectives 1 . To develop a website that will promote and advertise the Hawaiian Palm Resort and its accommodations and wait ons by incorporating the following features a. Design of the website and its surfeit management system. B.Information about Hawaiian Palm Resort such(prenominal) as its location and information about its accommodations classified by categories (pictures, prices, etc. ). C. registration of reticent accommodations or dish out made online or placed real time in the firm. D. Field for feedbacks or queries for the prospect customers (including suggestions and recommendat ions). 2. TO produce identifys for the following a. testify of the reservations placed online (approved, modified, completed, uncalled reservations) including the manually recorded reservations (proceeding made at the resort). . Sales function, charge and Payments (balance reports, payment reports, down payment reports, full payment). 3. To enable prospect customers to place reservations online. 4. To secure the privacy of the customers in terms of the required personal information on their transaction/s with the firm. 5. To uphold the management to retrieve undeniable information in a prodigal and sure manner. 6. To provide an analyze trail that will record logarithms and other activities of the users in the system. 7. To archive information/records which are no longer being used. . To provide backup and revivify of the database and system thus ensuring the safe keep Of the business and clients records. 9. TO provide the customers with an decreed receipt/form that will serve as an entry go through on the indicated date of visit, which will given to them later on completing the online transaction. V. deduction of the issue The direct focuses on having a proposed online website for Hawaiian palm Resort. The researchers aim to produce a website that will be inlet by their guests through the use of internet.This research will be benefiting the Hawaiian palm Resort, the guest and alike the future researchers. Locale This system swear outs the locale improved their manual system and it in like manner has a real-time, they can easily manage a lot of reservation. It as well helps the locale to rarify target market, leading to increased occupancy levels. It helps them to control and oversight of their bookings. Guest This system helps the guest to reserved rooms instantly without going to the resort just to check if theres an available rooms. It is similarly a time saving because it will lessen the time and the effort of the guest.They can be a ble to book anytime from any,Inhere with internet access and they will get a quick response to their request. future Researchers This composition will help the future researchers to have some idea in the online reservation and how to arrive at a website. This study will guide them if they are doing right or not, this study can be their basis in their study. VI. Scope and De entrapation This project focuses on the online reservation system of Hawaiian Palm Resort. It eases the reservation process of the resort. Being an online system it doesnt required help from anyone that the employee will lessen heir realize.Any person with a underlying fellowship in picturer can go online and book to a resort without any hindrances This study will not click the CRM or the customer relationship management, though it has a feedback module for the customers for them to know if the customer is satisfied. The study mainly focuses on the website itself, and to the transaction that they have in their reservation management. utilise web browser is the best way to sketch the proposed system, you can view it in mobile but some of the module will not work and it will be more difficult for the guest to reserve.It will not excessively cover he rush process the locale wants to have a manual process in their account. The following will be the features of the website Website Home Page it has the welcome page, photo slides of what the business is pass, basic information or an advertisement, links to other pages and to the transactions and modules of the system. Accommodations it takes rate of rough Us It will have the company or business pro burden, its business relationship and other pertinent information about them which can be the staff, the management the owner Contact Us Location Map, Business Address, E-Mail Address,Contact numbers, fax Numbers, Other Branches (If there are any) Products and Services Offered which can be categorised by Different Occasions, Them es or Packages with Prices Prices must be displayed but customers can be informed that price are subjected to change (so meaning there should be an back-end interface for the management to do the updates and changes) You can already accept here a shopping cart that each the customer can use when making orders and reservation As products and expediencys are added the nub will be displayedWhen customers goes to the shopping cart ND check-out they will be prompt to login to their account if they are an existing customer and if not to commemorate first After registering, the payment mode will be displayed, it can be thru Papal Terms and Conditions on Payments and Reservations News and Announcements can include any post and announcements to the public or prospective clients, promos and discounts can be announced. New collections or party packages available Frequently Asked Questions -? This area Will serve as an entry for the customers to get answers from a common call into questi on or concern of customers.Customer serviceIn todays world, we are whole when about everything is more convenient and accessible collectible to advances of applied science crosswise almost all sectors. engineering science seems more efficient and preferential in our daily living and processing things gets more easier and improves our whole shebang and do more productive in developing of our lives. Technological advances create mettlesomeer profit, fast access to information, increases communication and speed up work that gives impress to everyone and for popular purpose.Information engine room has it big impact in our rural area in umpteen aspects such as government, education in particular in business. engineering kicks lessen the burden of industrial plant in companies or businesses it eliminates misunderstanding and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business post and eco nomic with the help of technology. A business such as beauty shop or parlor is one of the industries that intermeshed to technology that helps many another(prenominal)(prenominal) people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps lots in the production of the countrys businesses, touristry and government. Having a explosive charge system is important for keeping track of bank notes and payments to and from customers. Computerized commission exists to handle kick matters. Regularly using of services or syllabuss can help you keep armorial bearing records and information up- to-date. Dilating fuzz and eubstance beauty parlor is a salon that is realised to provide a solid shade of service that is tie in to skin health, nervus facialis aesthetic, foot care, aromatherapy, and many other services to people.Having a salon that serves those kinds of services must also g enerate a good reference of bearing to their customers. Dilating Hair and consistency beauty parlor use a manual bill system and do not have any computer related system. They do not have an form appoint of bills and took much time for them to compute the fit gross revenue per day. They also took much time mission their customers. To help the said governing in their problems, a computer based billing system is proposed to concur an nonionic file of bills and computed total gross sales lily, periodical or periodical.It will help them to flummox their service much efficient to their customers. II. Background of the Study Dilating Hair and Body beauty shop were originally come from Buenaventura. Idealists first business name was Dalai from the suffer of owner of the said business. And it was Just a world(a) ware and a year passed they decided to have a facial clinic in the townspeople of Boca and as the business run smoothly in the market they expand and upgrade unti l Dilating Hair and Body Salon were established on august 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, pig cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are low-cost for their customers that earn their business sure-fire and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with smell that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon die one of the successful businesses in the province but use a manual billing system. This arrangement aims to have a good type of service for their customer. Their target is to serve their customer that will satisfy them and to shake up their cu stomer happy. In the manual system of billing in the said composition the customer will pick out or inquire to counters desk for the service and ask how much each of service cost. The customer will further pay after the service.They are not large-minded invoices to their customers unless the customer asks for a receipt. except the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for preserve their bills and other reports that leads to inexact records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when digest the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and misplay recordings are correct. Ill. Objectives of the Study General Objective The general physical object of the proposed project is to let a computerized billing system for Dilating Hair and Body Salon and to fare a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Specific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an stainless deliberation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a prompt transactions in billing the customers. To produce a move out on sales daily, weekly and periodic. To provide a convenient billing process. To develop a system that will help to come to easier, accelerated and accurate billing process and to provide quality of service in terms of billing. To stigma the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which native purpose is to designate the customers bills to pay or the price of the service the customer want to by move into the figure of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its elemental purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and amenable for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And stigma reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just besides cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimitate in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus in billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters personnel office It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and hurrying in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.Customer serviceIn todays world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create high profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the bu rden of works in companies or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, ar omatherapy, and many other services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the total sales per day. They also took much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run sm oothly in the market they expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their c ustomer that will satisfy them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a receipt. However the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to inaccurate records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommunication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Specific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe p roposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus in billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. Proponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.Customer serviceIn todays world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up work that gives impact to everyone and for general purpose.Information technology has it big impact in our country in many aspects such as government, education especially in business. Technology allows lessening the burden of works in compani es or businesses it eliminates error and comes with paperless. Technology also increases the business productivity of our country. And simply continue to change the business status and economic with the help of technology. A business such as salon or parlor is one of the industries that engaged to technology that helps many people to beautify and deals with cosmetic treatment for men and women.The advances of technology affects a lot the economic of the Philippines and helps much in the production of the countrys businesses, tourism and government. Having a billing system is important for keeping track of bills and payments to and from customers. Computerized billing exists to handle billing matters. Regularly using of services or programs can help you keep billing records and information up- to-date. Dilating Hair and Body Salon is a salon that is established to provide a good quality of service that is related to skin health, facial aesthetic, foot care, aromatherapy, and many oth er services to people.Having a salon that serves those kinds of services must also generate a good quality of billing to their customers. Dilating Hair and Body Salon use a manual billing system and do not have any computer related system. They do not have an organized file of bills and took much time for them to compute the total sales per day. They also took much time billing their customers. To help the said organization in their problems, a computer based billing system is proposed to make an organized file of bills and computed total sales lily, weekly or monthly.It will help them to make their service much efficient to their customers. II. Background of the Study Dilating Hair and Body Salon were originally come from Buenaventura. Idealists first business name was Dalai from the mother of owner of the said business. And it was Just a general merchandise and a year passed they decided to have a facial clinic in the town of Boca and as the business run smoothly in the market the y expand and upgrade until Dilating Hair and Body Salon were established on August 8, 2007 at San Miguel Boca, Martinique.Dilating Hair and Salon started to offer services to their customers such as regular treatment, massage, facial care, hair cuts, hair rebinding, hair relax and high end treatment. The services of Dilating Hair and Salon are affordable for their customers that make their business successful and trust them for what the services they are offering to them. As they offer the services to their regular customers that keep from visiting their salon they give discounts for their trust and for making them beautiful and serving them with quality that satisfies their customer.Regular customers are discounted ranges 1 to 10%. Dilating Hair and Body Salon become one of the successful businesses in the province but use a manual billing system. This organization aims to have a good quality of service for their customer. Their objective is to serve their customer that will satisf y them and to make their customer happy. In the manual system of billing in the said organization the customer will ask or inquire to counters desk for the service and ask how much each of service cost. The customer will only pay after the service.They are not giving invoices to their customers unless the customer asks for a receipt. However the organization does not have records of the customer bills and consume much time to compute the sales. They are literally using pens and papers for recording their bills and other reports that leads to inaccurate records of files. They are calculating it manually using a calculator that also leads to miscommunication. They keep their records and transactions manually that causes them to take much time and miscommunication. They have to check and compute if miscommunication happens.It affects them a lot especially when compiling the records and transactions of the total sales and bills. They are checking and computing it manually until miscommu nication and error recordings are correct. Ill. Objectives of the Study General Objective The general objective of the proposed project is to make a computerized billing system for Dilating Hair and Body Salon and to make a system that is user friendly for the organization. And to lessen the work about billings and have an organized files and reports. Specific ObjectivesThe following are the specific objectives of the study that will determine the deliverables. To present an accurate computation on the bill charged to the customers. To manage and secure the records on the database. To facilitate a faster transactions in billing the customers. To produce a print out on sales daily, weekly and monthly. To provide a convenient billing process. To develop a system that will help to make easier, faster and accurate billing process and to provide quality of service in terms of billing. To make the customers worry- free for their bills. IV. Scope and LimitationThe proposed system will have a customers interface which primary purpose is to show the customers bills to pay or the price of the service the customer want to by entering the code of the product by the cashier. The managements interface will have the log in which will provide the security of the billing system. Its primary purpose is to allow the management to manage their services/prices and for the daily and weekly/monthly and reports in the database of the system. The cashier will have an interface that consists of prices and services and responsible for billing the customers.The customer with discount will have another interface which will contain the clients ID which will provide by the management and the customers primary information. The proposed system can update, delete, edit, record and add the product/service and prices. And print reports and invoices. The proposed system will generate daily sales report, billing report and monthly customer report. However it will Just only cover the billing of the customers and the generating reports for sales and billing report of customers. It will delimit in billing using credit cards because it s not reliable to pay through credit cards.The proposed system will also limit only to customer-billing transaction. The inventory is not included in the proposed system because it will only focus in billing the customer and making total sales report. Ooh V. Significance of the Study This study and the proposed project will benefited the people engaged in this project. Management The management of the organization will be benefited because they will have an accurate files and less manpower. It will give them also a productive result and time saving process.Cashier or the Counters Personnel It will benefit them a lot because it will make to lessen the work. It will provide an accurate and reliable of records and make works easier and faster in billing the customers. Customers They will be benefit by giving accurate price and bills and worry-free. P roponent The proponent will be benefited by enhancing and improving the information systems skills in analyzing and designing a program of the system. Future Developers They will benefit them by giving chance to make the system for more improvements and add more features or functions.